PRIVACY & COOKIES POLICY

neooo Diamond (“we”, “us”, “our”) is committed to protecting your privacy in compliance with the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of Hong Kong (PDPO).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you use our website (nudediamond.com), place orders, or contact us.

Section 1 - Information We Collect

We collect personal information that you provide directly to us or that is automatically generated when you interact with our store:

  • Contact & Account Details: Name, email address, phone number, and account login details.

  • Billing & Delivery Details: Payment card info (processed securely via PCI-compliant payment gateways), billing address, shipping address, and customs clearance information.

  • Order History & Preferences: Records of items purchased, size exchange requests, warranty claims, and customer service communications.

  • Technical & Usage Data: IP address, device type, operating system, browser type, pages viewed, time spent on pages, and clickstream data collected via cookies and tracking tools.

Section 2 - How We Use Your Information

We use your personal data to fulfill our contract with you and support our store operations:

  • Order Processing & Delivery: Processing payments, fulfilling made-to-order production, shipping packages under Delivered Duty Paid (DDP) terms, and sending order updates.

  • Customer Support: Managing warranty claims, size exchange requests, and inquiry responses.

  • Marketing & Communications: Sending newsletter updates, promotional offers, and abandoned cart reminders (you may opt out at any time).

  • Security & Fraud Prevention: Detecting fraudulent transactions, preventing illegal activity, and ensuring website security.

  • Legal Compliance: Complying with tax obligations, accounting rules, and Hong Kong legal requirements.

Section 3 - Cookies And Tracking Technologies

Cookies are small text files stored on your device when you visit our website. We use cookies and similar tracking technologies to enhance your experience:

  • Essential Cookies: Necessary for the website to function, such as keeping track of items in your shopping cart and maintaining secure session logins.

  • Performance & Analytics Cookies: Help us understand how visitors interact with our site (e.g., via Google Analytics) so we can optimize performance and navigational layout.

  • Functional Cookies: Remember your preferences, such as regional currency or language settings.

  • Marketing & Targeting Cookies: Used by third-party advertising partners (e.g., Meta Pixel) to deliver relevant ads and measure advertising campaign performance.

  • Managing Cookies: You can manage or disable cookies through your web browser settings or our website’s cookie consent banner. Please note that disabling essential cookies may impact store functionality.

Section 4 - Data Sharing And Third Parties

We do not sell your personal data. We only share your information with trusted third-party service providers necessary for operating our business:

  • E-Commerce Platform: Shopify hosts our online store and safely processes checkout data.

  • Logistics Carriers: International shipping services (e.g., DHL, FedEx) receive your shipping details to deliver your orders.

  • Payment Processors: Secure third-party payment gateways process your payment credentials (we never store raw credit card details).

  • Marketing & Analytics Tools: Analytics and communication providers that support our customer outreach and site monitoring.

  • Legal Authorities: We may disclose data if required by applicable laws, legal processes, or government requests under HKSAR regulations.

Section 5 - Data Security And Retention

We implement robust technical and organizational security measures—including SSL encryption and access controls—to keep your personal information safe. We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, manage warranty records (up to 2 years), or comply with statutory accounting and tax retention periods.

Section 6 - International Data Transfers

Because we ship internationally and utilize global cloud service providers (including Shopify), your information may be transferred to and stored on servers outside your home jurisdiction. We ensure all cross-border data transfers comply with applicable data protection laws and maintain comparable security standards.

Section 7 - Your Legal Rights

Depending on your jurisdiction, you may hold the following privacy rights:

  • Access & Rectification: Request a copy of the personal data we hold about you or request updates to inaccurate details.

  • Deletion & Erasure: Request that we erase your personal data, subject to legal or transactional retention duties.

  • Opt-Out:Unsubscribe from marketing communications using the “Unsubscribe” link in our emails or by contacting us directly.

Section 8 - Changes To This Policy

We reserve the right to modify this Privacy & Cookies Policy at any time. Any updates will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Section 9 - Contact Information

For any privacy-related questions, access requests, or cookie inquiries, please contact:
neooo
General Inquiries: hello@neooojewelry.com
Whatsapp: +852-5797-3730
Business Registration No.: A-B-26-08-11564